Refund policy

Return & Refund Policy

Last Updated: July 2026

Welcome to TRIO HMF. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories, and manuals (if applicable).
  • Proof of purchase or order number is required.

Returns requested after 7 days of delivery may not be accepted.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned:

  • Personal care and beauty products that have been opened or used.
  • Products damaged due to customer misuse or negligence.
  • Customized or personalized products.
  • Clearance or final sale items.
  • Gift cards (if applicable).

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery.

To process your request, we may ask for:

  • Clear photos of the product
  • Photos of the packaging
  • Your order number

Once verified, we will provide either:

  • A free replacement, or
  • A full refund

at no additional cost to you.

Return Shipping

If the return is due to:

  • Change of mind
  • Ordering the wrong product
  • No longer wanting the item

the customer is responsible for the return shipping cost.

If the return is due to:

  • Our mistake
  • A damaged item
  • A defective product
  • An incorrect product

TRIO HMF will cover the return shipping costs.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved, refunds will be processed within 5–7 business days.

Refunds may be issued through:

  • Bank Transfer
  • JazzCash
  • Easypaisa
  • Original payment method (where applicable)

Shipping charges are generally non-refundable unless the return is due to our error.

Cash on Delivery (COD)

We proudly offer Cash on Delivery (COD) across Pakistan.

For COD orders:

  • Refunds will be processed through Bank Transfer, JazzCash, or Easypaisa after the returned product has been received and inspected.
  • Cash refunds at the time of delivery are not available.

Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the product if it meets the eligibility requirements outlined in this policy.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been dispatched, TRIO HMF cannot guarantee redelivery or a refund.

Please contact us immediately if you notice an error in your shipping details.

Return Conditions

Returned items must:

  • Be unused and in resalable condition.
  • Include all original packaging and accessories.
  • Be securely packed to prevent damage during return shipping.

Items that do not meet these conditions may be refused.

Processing Time

  • Return Request Review: 1–2 business days
  • Product Inspection: 1–3 business days
  • Refund Processing: 5–7 business days

Processing times may vary during holidays or peak seasons.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Email: support@moizawan09881@gmail.com

WhatsApp: +92 371 0545378

We are committed to providing a fair, transparent, and hassle-free shopping experience for every customer.